Carbonite Review – You Might Heard Of Them, Are They Good?
Reviewed by Joe in reference: carbonite.com Last updated: 16/09/2018
|Plan Reviewed||: HomePlus|
|Find out more on Carbonite & their plan! Carbonite learn more|
Who Is Carbonite? Are They Really Good Enough?
Carbonite core and only business is the online-backup. They did extremely well for that. They are 100% focused in safe guarding your data and files. Maybe that’s why they do not have the sync function, drag & drop and online editing function.
Their main purpose is to backup your files in a simple and hassle free way.
All the 3 plans at Carbonite offer unlimited space for home user:-
- Home (from just $4.90/mo) – Basic
- HomePlus (from just $8.25/mo) – Complete
- HomePremier (from just $12.40/mo) – Top of the line
Unlimited Backup Capacity & Mirror Backup
HomePlus from Carbonite has unlimited backup storage. You can backup and store as many gigabytes of data & files as you wish. There’s basically no limit but a few points that I think you should know in hand. I had put them in point form.
Here’s the drawback:-
- There’s an upload bandwidth cap for 200GB and onwards. It means that your backup will become slow when your backup has reached 200GB and above.
- You have to manually backup all the video file except for the HomePremier plan.
- All the plans are limit to 1 computer.
Other than that, Carbonite has been a very user friendly service. Everything runs automatically, unless you set them to manual backup. Every file that has been backup will have a green dot. An orange dot mean the file have not been backup yet. A right click on the particular file will indicate the status of the backup.
Here is a screen shot of mine for you to have a better understanding.
Mirror Backup? Operating System Backup?
Yup. You heard me right. Carbonite actually backup your OS and all your installed software such as Microsoft Office, PDF and etc. They will create a mirror image of your entire computer, not just only the files and folder that you backup. For this, you can run back your computer to the state they are before they crash due to whatever reason.
Live Chat & Easy Recovery
Carbonite is the only provider that has live chat function. This surely is an added bonus to consumer as they can get their problem solving on the spot if you don’t like phone support.
The live chat is available 7 days a week from 8.30 am to 9 pm (Boston time). They also have a very large knowledge base and tutorial which is more than enough to answer all your problems if you are the type that like to dig information on own.
Restoration has never been easier with Carbonite. If you deleted your file accidentally, don’t worry as you have 12 file versioning and they will keep it for 30 days.
Restore your files and folder takes only a click away. What you need to do is to select the method of how you’re going to restore back, either by manual selection or restore everything.
I’m Counting On Them, Is Carbonite Secure?
Carbonite only business is to backup your files & system securely. This is what they do best and the only thing they do. So, do you still doubt about their security and reliability?
Anyway, here’s some points to backup the claim:-
- Your files are encrypted with 128 bit BlowFish cipher when still on your computer.
- Your files being transmit using 256 bit SSL technology. This is similar to the e-commerce and online banking.
- Enterprise grade server to store your files and system.
- Data center is heavily guarded 24/7, temperature control, UPS, CCTV and etc.
Conclusion: Do I Recommend Carbonite?
Yes, I do recommend Carbonite.
They are the only cloud storage provider that has live chat and providing US-based support to customer.
To recap, here are the advantages of Carbonite compare to others:
- Unlimited backup storage.
- File restoring is very easy. The easiest in the industry in fact.
- US based support. Great extend of support from Phone, email, knowledge base, video tutorial and live chat.
- Pricing is cheap and affordable.
- Mirror & OS backup.
Submit your review
I have been with Carbonite since their service started up. Up until recently their personal plan allowed the backup of any number of drives on the same computer. About two months ago, I received notification that under their new rules I was in violation of the TOS and I had 2 months to become compliant. This means that I had to get down to one drive. That took me a bit more than a month and I called their customer service and they confirmed that I was compliant. A couple of weeks later I got another email that said that I was not compliant and my account would be terminated in two weeks. I called customer support and they again confirmed that I was compliant. Two weeks went by and nothing so I thought all was fine, but then I got another email - one week and they would terminate. I was on vacation and I called and they said that I should call when I got back to my computer. I did this and they again confirmed that all was good and said that the manager would contact engineering to set things straight. Today I got an email informing me that my account was cancelled. They used to be a good service, but I think they have some issues.
I like that they provide a free trial that resemblance the paying package and can access to all the features. So i can get my hands to try out and play around before I put my money there. I actually did sign up after trying out for a week or so. Did not wait until the end of the trial tho. Great and easy backup for me at least I think. I want a simple and hassle free backup that can do basic stuff only.
Having just had BackBlaze "lose" my backup files, I have gone looking for an alternative. With Carbonite a strong favourite - not least by reviews on this site.
However a quick search on Carbonite to see if anyone else reports a similar to experience to mine with BackBlaze, and what do I find? This report:
A 30 day policy to delete everything if you don't know you have to "freeze" the backup, so you don't do it. 30 days might be ample time for any business to get back up and running because they have professional help for the recovery. For personal users that is a nonsense. I am not going to pay someone to do my recovery, nor do I have an arbitrary 30 day timescale to do it.
This policy means Carbonite is instantly deleted from my list of alternatives to BackBlaze (which incidentally didn't even get to the 30 days....)
I used Carbonite for years on a PC. No problems.
In Dec 2014, I switched to a Mac.
Carbonite appeared to be working.
I was getting routine emails assuring me my account was in order.
After using Carbonite on my Mac for 15 months, I happened to discover that there were random gaps in my Carbonite coverage. These gaps were hard to detect. You have to search the backup set for specific files that are missing.
I worked with the technical group. Reinstalled the software many times. Changed my backup selections. Etc. Progress, if made at all, was too slow.
From my own research, I have found that the Carbonite program is not optimized for Macs.
I am very disappointed - Especially when I think that my computer has probably not been protected for over a year. If there were are proactive steps Mac Users need to take to check the accuracy of their backups, this has never been communicated.
Carbonite has a 30 day window on refunds. Although I was past this typical 30 day window from my renewal date last November, I requested a refund. They flatly refused.